Shipping policy

At Jencakoo, we aim to make every order simple and reliable — from checkout to delivery.

Order processing

All orders are processed through our U.S. fulfillment warehouse.

Orders are typically processed and shipped within 2 business days after payment has been successfully received.

Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping destinations

We currently ship primarily within the United States.

Available shipping options and applicable shipping fees will be displayed at checkout before you complete your purchase.

We may expand shipping availability to additional countries and regions in the future.

Delivery times

After your order has been shipped, delivery times depend on the shipping method, destination, carrier, and other circumstances outside our control.

Estimated delivery times, when available, will be displayed at checkout.

Delivery estimates are provided for reference only and are not guaranteed.

Please allow additional time during major holidays, severe weather, carrier disruptions, or other circumstances that may affect transportation.

Shipping charges

Applicable shipping charges will be shown at checkout before payment.

From time to time, Jencakoo may offer free shipping promotions or minimum-order free shipping thresholds. Any applicable promotion will be clearly displayed on our website or at checkout.

Order tracking

When tracking information is available, it will be sent to the email address provided when you placed your order.

Please allow up to 48 hours for tracking information to become active after your order has been shipped.

If your tracking information has not updated for an extended period, please contact us at:

service@jencakoo.com

Incorrect or incomplete shipping addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at service@jencakoo.com.

We will make reasonable efforts to update the address before the order is shipped, but we cannot guarantee that changes can be made after an order has entered the fulfillment process.

Jencakoo is not responsible for delays, failed delivery, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost, damaged, or delayed packages

If your package arrives damaged, please contact us as soon as possible and provide your order number and, where applicable, photos of the package and product.

If tracking information shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier.

If you still cannot locate your package, contact us at service@jencakoo.com and we will assist you in reviewing the delivery information.

Jencakoo is not responsible for delays caused by carriers, weather, natural disasters, customs authorities, incorrect addresses, or other circumstances beyond our reasonable control.